How we collect, use, and protect your personal data
Vector Construction Installations Ltd (“Vector”, “we”, “us”, “our”) is a residential and commercial construction and installation company registered in England and Wales under company number 17132416, providing Residential Fittings, HVAC Installations, Commercial Fittings, and Electrical Installations across Chislehurst, Bromley, Sidcup, Orpington, and South East London. This Privacy Policy explains how we collect, use, store, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
We are the data controller in respect of the personal data described in this policy. If you have any questions, please contact us at vector_construction_services@outlook.com.
We collect personal data when you complete an enquiry/quote request form, contact us by phone or email, book a site visit, engage us for Services, make a payment, or browse our website.
| Purpose | Legal Basis |
|---|---|
| Providing quotes and carrying out Services you have requested | Performance of a contract |
| Processing payments and issuing invoices | Performance of a contract; legal obligation (accounting/tax records) |
| Responding to enquiries and customer service | Legitimate interests; performance of a contract |
| Sending service updates, scheduling confirmations, completion certificates | Performance of a contract; legitimate interests |
| Sending marketing communications | Consent (where required) or legitimate interests, with opt-out available |
| Improving our website | Consent (non-essential cookies) or legitimate interests |
| Complying with legal, tax, and regulatory obligations, including our payment service provider’s requirements | Legal obligation; legitimate interests |
| Preventing fraud and investigating payment disputes or chargebacks | Legitimate interests; legal obligation |
We do not sell your personal data. We may share it with:
Where any service provider stores or processes data outside the UK, we ensure appropriate safeguards (e.g. adequacy regulations or standard contractual clauses) are in place.
We retain personal data only as long as necessary. Invoice and payment records are retained for at least 6 years to comply with UK tax law. Job/completion and safety certification records may be retained longer where relevant to ongoing warranty or compliance obligations.
Under UK GDPR you have the right to access, correct, erase, restrict, object to, and port your data, and to withdraw consent at any time. Contact vector_construction_services@outlook.com to exercise these rights; we will respond within one month. You may also complain to the ICO at www.ico.org.uk.
We implement appropriate technical and organisational measures to protect your data, including secure payment processing via our payment service provider and restricted access to customer records.
Our Services and website are not directed at children, and we do not knowingly collect data from individuals under 18.
We may update this Privacy Policy from time to time. Updates will be posted here with a revised date.
Cookies are small text files placed on your device when you visit our website, helping it function properly and allowing us to understand how visitors use the site.
Some cookies may be placed by third-party services we use, such as analytics providers or our payment service provider. Any such third parties comply with UK data protection and privacy laws.
A cookie consent banner is shown on your first visit, allowing you to accept or reject non-essential cookies. You can change preferences at any time via the cookie settings link or your browser settings. Blocking strictly necessary cookies may affect checkout functionality.
In line with PECR and UK GDPR, we only set non-essential cookies once you have given consent via our cookie banner. You can withdraw consent at any time.
Vector Construction Installations Ltd
Company No. 17132416
Registered Address: 24 Edgehill Road, Chislehurst, England, BR7 6LB
Email: vector_construction_services@outlook.com
Phone: +44 7597 579625